Arrival & Departure

For tickets and travel information head to the DB Travel Centre or the Reiseland DB travel agency. You can find these at the Wandelhalle exit to Heidi-Kabel-Platz/Kirchenallee.

Opening hours:
Mon - Fri: 6:00 am - 9:30 pm
Sat - Sun: 8:00 am - 9:00 pm

A Deutsche Bahn service point is located next to the Travel Centre:

Opening hours:
Mon - Fri: 6:00 am - 10:00 pm
Sat - Sun: 9:00 am - 10:00 pm

Another DB service point is located on the southern footbridge. This desk is open at all times.

In addition you can turn to the following services:

• Deutsche Bahn service number: (0180) 69 96 63 3 (German network only) 20 cents for landline calls, cell phone costs max. 60 ct per call
• Free timetable information (0800) 15 07 09 0 (German network only)
• Website of Deutsche Bahn www.bahnhof.de

Find current arrival and departures times online:

• Current Arrivals
• Current Departures

Ticket machine locations at Wandelhalle:

• At the passageway to Platform 13/14
• Near the entrance to Platform 7/8 by the Gourmet Station
• At the Travel Centre
• Behind the HVV Customer Service

Securely store your luggage at the following locations:

• DB lockers at the passageway to Platform 13/14 behind franz & friends
• DB lockers at the passageway to Platform 7/8 by the "I Love Hamburg" souvenir shop
• DB luggage centre next to the Travel Centre

The railway mission is a haven for all in need of help or advice, including children travelling alone and mobility-impaired passengers. The mission can also refer those in need to specialist agencies in case further assistance is necessary.

You can find the railway mission outside of Hamburg Central Station, by the Glockengießerwall exit. It is open round the clock. For more information visit www.bahnhofsmission-hamburg.de

You've lost an item on the train or at Hamburg Central Station? Please head to the Lost & Found desk at the luggage centre.

Opening hours Lost & Found:
Mon - Sat from 8:00 am to 8:00 pm, Sundays and holidays from 10:00 am to 8:00 pm

Lost & Found hotline: (0900) 19 90 59 9 (German network only) landline calls 59 cents per min.
Or visit www.fundservice.bahn.de

You would like to continue your journey by car? At Hamburg Central Station you will find the following car rental companies:

AVIS
Wandelhalle at Track 12

Phone: +49 (040) 32 87 38 00

Opening hours:
Mon - Wed: 8:00 am - 9:00 pm
Thu + Fri: 8:00 am - 9:30 pm
Sat: 8:00 am - 8:30 pm
Sun: 9:30 am - 6:00 pm

Europcar
At the luggage centre

Phone: +49 (040) 33 59 41

Opening hours:
Mon - Fri: 7:00 am - 11:00 pm
Sat - Sun: 8:00 am - 10:00 pm

Flinkster – Mein Carsharing
Sales desk: DB Service Point next to the Travel Centre or on the southern footbridge

Phone: (0180) 12 82 82 8 (German network only) 9 cents per min for landline calls, rates for cellular calls vary

Sixt
At the luggage centre

Phone: (01806) 66 66 66 (German network only) 20 cents per landline call, 60 cents per cellular call

Opening hours:
Mon - Fri: 7:00 am - 11:00 pm
Sat - Sun: 8:00 am - 10:00 pm

Comfortably reach the airport, railway station, hotel or your next meeting with Sixt's myDriver. A personal driver will escort you from A to B in Hamburg and surrounding area.

For Europe-wide bookings visit: www.mydriver.com
24/7 hotline: +49 (30) 34 04 40 44 0

Whether it's a book, sunblock or a snack for the journey: you always need something when travelling. Fortunately DB railway stations host a variety of shops and businesses that are open from morning to night, and even on Sundays. 

Find further information about the shopping facilities at DB railway stations here: Ihr Einkaufsbahnhof

Find all you need to know about train travel to and from Hamburg Central Station here.

Looking for something? Find your way around Hamburg Central Station with this site plan (PDF).