openning hours

Arrival & Departure

To make your arrival and departure at Hamburg Central Station as pleasant as possible, here are some of the services and orientation points that you can find at Wandelhalle.


For tickets and travel information head to the DB Travel Centre or the Reiseland DB travel agency. You can find these at the Wandelhalle exit to Heidi-Kabel-Platz/Kirchenallee.

Opening hours:
Mon - Fri: 6:00 am - 9:00 pm
Sat - Sun: 8:00 am - 20:15 pm

A Deutsche Bahn service point is located next to the Travel Centre:

Opening hours:
Mon - Fri: 6:00 am - 10:00 pm
Sat - Sun: 9:00 am - 10:00 pm

Another DB service point is located on the southern footbridge. This desk is open at all times.

In addition you can turn to the following services:

  • Deutsche Bahn service number: 030 297 0 
  • Service center passenger rights 030 586020920
    Information on fare reimbursements under the EU Passenger Rights Regulation
  • Mobility Service Center 030 65212888
    Contact for planning accessible travel ( Mo. - Fr. 6 a.m. - 10 p.m./ Sa. - Su. and public holidays: 8 a.m. - 8 p.m.)
  • Website of Deutsche Bahn


Find current arrival and departures times online:



Ticket machine locations at Wandelhalle:

  • At the passageway to Platform 13/14
  • Near the entrance to Platform 7/8 by the Gourmet Station
  • At the Travel Centre
  • Behind the HVV Customer Service


Securely store your luggage at the following locations:

  • DB lockers at the passageway to Platform 13/14 behind franz & friends
  • DB lockers at the passageway to Platform 7/8 by the "I Love Hamburg" souvenir shop
  • DB luggage centre next to the Travel Centre


The railway mission is a haven for all in need of help or advice, including children travelling alone and mobility-impaired passengers. The mission can also refer those in need to specialist agencies in case further assistance is necessary.


You can find the railway mission outside of Hamburg Central Station, by the Glockengießerwall exit. It is open round the clock. For more information visit


You've lost an item on the train or at Hamburg Central Station? Please head to the Lost & Found desk at the luggage centre.

Opening hours Lost & Found:
Mon - Sat from 8:00 am to 8:00 pm, Sundays and holidays from 10:00 am to 8:00 pm

Lost & Found hotline: 030 586020909
Or visit



You would like to continue your journey by car? At Hamburg Central Station you will find the following car rental companies:

Wandelhalle at Track 12

Phone: +49 (040) 32 87 38 00

Opening hours:
Mon - Wed: 8:00 am - 9:00 pm
Thu + Fri: 8:00 am - 9:30 pm
Sat: 8:00 am - 8:30 pm
Sun: 9:30 am - 6:00 pm

At the luggage centre

Phone: +49 (040) 33 59 41

Opening hours:
Mon - Fri: 7:00 am - 11:00 pm
Sat - Sun: 8:00 am - 10:00 pm

Flinkster – Mein Carsharing
Sales desk: DB Service Point next to the Travel Centre or on the southern footbridge

Phone: (069) 42727700

At the luggage centre

Phone: (040) 35984324

Opening hours:
Mon - Fri: 7:00 am - 11:00 pm
Sat - Sun: 8:00 am - 10:00 pm


Comfortably reach the airport, railway station, hotel or your next meeting with Sixt's myDriver. A personal driver will escort you from A to B in Hamburg and surrounding area.

For Europe-wide bookings visit:
24/7 hotline: +49 (30) 34 04 40 44 0



Whether it's a book, sunblock or a snack for the journey: you always need something when travelling. Fortunately DB railway stations host a variety of shops and businesses that are open from morning to night, and even on Sundays. 

Find further information about the shopping facilities at DB railway stations here: Ihr Einkaufsbahnhof


Information about Hamburg Central Station

Find all you need to know about train travel to and from Hamburg Central Station here.

Site plan of Hamburg Central Station

Looking for something? Find your way around Hamburg Central Station with this site plan (PDF).