openning hours

Accessibility at Hamburg Central Station


All Wandelhalle entrances are barrier-free. In addition, all platforms have lifts. Hoisting lifts for wheelchairs up to 250 kg can be found on platforms 3 to 6.

The floor guidance system helps visually impaired people to find the most important facilities, such as the Travel Centre and the lifts.

If you need assistance with boarding, changing or disembarking trains - don't hesitate to contact the mobile service employees of DB.

You can also contact DB's central mobility service desk:

  • Phone: (0180) 65 12 51 2 (German network only) 20 cents per landline call, cellular rates max. 60 cents per call, open daily from 6:00 a.m. to 10:00 p.m.
  • Email:
  • URL:


Accessible toilets (rail & fresh) can be found nearby Wandelhalle exit Kirchenallee. The toilets are open round the clock.