At the station

Travel center

Tickets and information are available at the DB Reisezentrum.
Or also at the Destination DB travel agency. You will find them in the Wandelhalle at the Heidi-Kabel-Platz / Kirchenallee exit .

Opening hours:
Mon. – Fri.: 6:00 a.m. – 9:00 p.m.
Sat – Sun: 8:00 a.m. – 8:15 p.m.

You will find a Deutsche Bahn Service Point next to the travel center:

Opening hours:
Mo. – Fr.: 6:00 a.m. – 10:00 p.m.
Sat.: 9:30 a.m. – 8:00 p.m.
Sun.: 9:30 a.m. – 9:00 p.m.

More info >>

Arrivals / Departures

You can easily find the current arrival and departure times online.

Current arrivals >>

Current departures >>

Luggage storage

You have the following options to keep your luggage safe:

In the DB lockers in the Wandelhalle near the passage to platform 13/14, behind franz & friends, in the DB lockers near the passage to platform 7/8, next to “I Love Hamburg” or in the Deutsche Bahn baggage center right next to the travel center.

Opening hours:
Mon. – Sun.: 8:30 a.m. – 7:30 p.m.

Lost and found

Did you lose something on the train or at the main station? Please contact our lost and found service in the baggage center.

Opening hours lost property service:
Mon. – Sat. from 10:00 a.m. – 2:00 p.m. as well as from 3:00 p.m. – 7:00 p.m.

Phone: +49 40 39 18 28 57

or at

Station Mission

The station mission (Bahnhofsmission) is a contact point for anyone in need and also looks after children traveling alone and mobility-impaired travelers. It advises and makes referrals to specialized agencies that provide further assistance.

You will find the Bahnhofsmission in the outdoor area at the exit to Glockengießerwall. It is always open at any time.

More info at

Tel.: +49 40 85 59 84 040