Around travel

Travel center

Tickets and information are available at the DB Reisezentrum.
Or also at the Destination DB travel agency. You will find them in the Wandelhalle, exit Heidi-Kabel-Platz / Kirchenallee.

Opening hours:
Mon. – Fri.: 6:00 – 21:00
Sat – Sun: 8:00 – 20:15

You will find a Deutsche Bahn Service Point next to the travel center:

Opening hours:
Mo. – Fr.: 6:00 – 22:00 h
Sat.: 9:30 – 20:00
Sun.: 9:30 – 21:00

Mehr Infos >>

Arrival / Departure

Die aktuellen Ankunft- und Abfahrtszeiten der Fernzüge am Hamburger Hauptbahnhof findest Du ganz bequem online. Auch den Gleisplan des Hamburger Hauptbahnhofs kannst Du hier downloaden.

Aktuelle Ankünfte >>

Aktuelle Abfahrten >>

Gleisplan >>

Luggage storage

You have the following options to keep your luggage safe:

In the DB lockers in the Wandelhalle near the passage to platform 13/14, behind franz & friends, in the DB lockers near the passage to platform 7/8, next to “I Love Hamburg” or in the Deutsche Bahn baggage center right next to the travel center.

Opening hours:
Mon. – Sun.: 8:30 a.m. – 7:30 p.m.

Lost and found

You lost something on the train or at the main station? Please contact our lost and found service in the baggage center.

DB has relocated its lost property office from Hamburg Central Station to Hamburg-Altona Station. The premises are located directly next to the travel center in the station.

Opening hours lost property service:
Mon. – Sat. from 10:00 – 14:00 as well as from 15:00 – 19:00

Phone: 040 39 18 28 57

Or at

Station Mission

The station mission is a contact point for anyone in need and also looks after children traveling alone and mobility-impaired travelers. It advises and refers to specialized agencies that provide further assistance.

You will find the Bahnhofsmission in the outdoor area at the exit to Glockengießerwall. It is open at any time.

More info at

Tel.: 040 85 59 84 040